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When it comes to data and technology, we’ve got a lot on our minds. Here’s some of our latest thinking.
by Diane Chang
A chatbot should be more than a glorified interactive voice response system. When a customer asks an application for information or help, it shouldn’t matter how she phrases her request or whether she uses specific keywords—asking “Is my income keeping up with my...Read More
by Wolf Paulus
Science tells us we have just seven seconds of meeting someone to make a positive first impression. In real life, it’s all about body language, eye contact, tone of voice, volume, active listening, personality, positivity, memorability, and good manners! It’s not much...Read More
by Ashok N. Srivastava, Ph.D.
From my favorite neighborhood restaurant in New Orleans to a landmark bookstore in London, to a print shop in Bangalore, small businesses are the backbone of communities around the world. Combining local investment and opportunity with a familiar face, they...Read More
by Bharath Kadaba
Most people don’t react well to being told what to do—especially when it comes to their finances. Imagine this is you. As you can see in this (admittedly dramatic) mock example, we have a consumer that’s none too pleased to be bossed around by a judgy AI financial assistant...Read More
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